Terms & Conditions

1) Information

Clayfield AI delivers bespoke automation, consultation, and AI-powered solutions designed to streamline business operations, reduce costs and enhance scalability. These terms outline the obligations and responsibilities of both our agency and our clients to ensure transparency and mutual understanding throughout every project.

2) Services

Our services are intended for business and commercial purposes and are available to individuals aged 18 years or older. By choosing to work with Clayfield AI, you agree to use our platform and solutions in a lawful, respectful and responsible manner. Misuse of our systems, data, or intellectual assets will not be tolerated under any circumstances.

3) Client Commitments

In order to deliver the best results, we rely on timely communication, access to relevant business information and a cooperative working relationship. You are responsible for ensuring the accuracy of the information you provide and for using any deliverables in accordance with all applicable laws and ethical standards.

4) Intellectual Property

All content, systems and tools developed by Clayfield AI remain the sole intellectual property of the agency unless a separate agreement states otherwise. In cases where solutions are tailored or customised for your business, licensing or ownership terms will be clarified and agreed upon in writing prior to proper usage.

5) Payment Terms

Project costs, subscription fees and other pricing details will be clearly communicated before any work begins. Once invoiced, payments must be made within the timeframe specified. Failure to meet payment terms may result in delayed deliverables, paused work or termination of services until the payment is settled.

6) Cancellations & Refunds

You have the right to cancel your project by providing early notice. Refunds, where applicable, will be considered based on the progress and resources already invested. For recurring or subscription-based services, cancellations must be made prior to the next billing cycle to avoid additional charges.

7) Confidentiality & Data Handling

We treat all client information with strict confidentiality and implement best-practice measures to protect your data. However, clients must also take responsibility for securing their own systems and any data shared with us. Any sensitive or proprietary information shared during the course of a project will not be disclosed to third parties without consent.

8) Limitations of Liability

While we strive to deliver excellent results, Clayfield AI cannot be held liable for any indirect losses, missed opportunities or damage arising from the uses of our services. Unless explicitly guaranteed in writing, all outcomes and performance metrics remain estimates based on best efforts and standards.

9) Third-Party Platforms

We often utilise or recommend third-party services as part of our solutions. While we ensure these tools are fit for purpose, we are not responsible for their reliability, data practices or service interruptions. Any issues relating to those platforms must be addressed with the respective provider.

10) Amendments

These Terms & Conditions may be updated from time to time in response to legal, operational or technological changes. Any revisions will be published on our website. Continued use of our services after such updates constitutes acceptance of the revised terms.

11) Governing Law

This agreement is governed by the laws of New South Wales, Australia or the relevant jurisdiction in which Clayfield AI operates. Any disputes or claims will be handled within that legal framework.

12) Contact

Still unsure? No worries, feel free to click the 'Contact' tab to get in touch with us.